Tillman House
Resident safety is our priority at MTVH, and this website provides important safety information about Tillman House.
On these pages you will find safety information about your building, a summary of the most recent Fire Risk Assessment (FRA) carried out, advice on reducing the risk of a safety incident taking place, what to do in the unlikely event of a fire, who to contact if you need to report a safety incident, and more.
This information is updated on a regular basis to reflect any changes to policy or new information from a latest FRA or survey.
This website is part of our commitment to keep you fully informed about the safety of your home and empowered to take action and engage with us when required.
If you have any questions, feedback or comments please contact us here.
Your Building
Why you are receiving this information and key facts about the building.
Your safety and the safety of everyone living in Tillman House is our top priority.
This page provides key information about your building and how we manage building safety in line with the Building Safety Act 2022.
Tillman House is classed as a Higher-Risk Residential Building (HRB) and is registered with the Building Safety Regulator.
We are committed to:
Keeping residents informed about all safety matters.
Keeping residents informed about all safety matters.
Responding quickly to safety concerns or incidents.
Building Overview
| Address: | Flats 1-26, Tillman House, Challice Way, London, SW2 3RA |
|---|---|
| High-rise registration number: | HRB06436N0R8 |
| Constructed: | 1960’s |
| Building height: | 7 storeys |
| Structure: | Reinforced concrete frame with reinforced concrete columns and walls supporting reinforced concrete slabs and beams. |
| External Walls: | Masonry cavity wall construction with a brickwork outer leaf. Some walls appear to be solid brickwork. |
| Internal Walls: | The walls and floors are finished in a decorative tiling, and the stairs are of solid precast concrete. |
| Balconies: | The balconies are partially set into the building, but the concrete floor slabs also cantilever such that they project in front of the main elevation wall lines. There are glazed panels around the perimeter of the balconies with metal framing and timber handrailing. |
| Stairs: | Reinforced concrete with steel balustrading |
Fire Safety & Evacuation
What to do in an emergency and how your building’s fire strategy works.
Fire Risk Assessment (FRA)
An independent Fire Risk Assessment is carried out annually. The latest assessment identified several open actions being completed in order of priority, including:
Problems with compartmentation inside the building to be resolved to achieve the required fire resistant compartmentation levels
Ensure the correct Wayfinding Signage throughout the communal areas is in accordance with the guidance of Approved Document B
The magnetic lock is partly detached from the main entrance door. This requires adjustment and repair
Residents are reminded not to store flammable or personal items in the communal areas
You can request a full copy of the latest FRA by contacting our Building Safety Team.
Evacuation Procedure
Tillman House operates a Stay Put evacuation strategy. If there is a fire elsewhere in the building, stay in your flat unless told otherwise by the Fire Brigade.
If the fire is inside your flat or you hear an alarm:
Get everyone out immediately.
Stay low if there’s smoke.
Close all doors behind you.
Call 999 and report the fire.
Do not use lifts.
Do not re-enter until told it’s safe.
If your escape route is blocked, stay in a safe room with a window, block gaps with towels, and call 999.
Personal Emergency Evacuation Plan (PEEP)
If you or anyone in your household needs help to evacuate during a fire, please contact:
Local Housing Manager: Racheal Mensah (0203 535 3535)
They will arrange a Personal Emergency Evacuation Plan (PEEP) for you.
Planning Your Escape Route
The escape route from your flat is via the single staircase, which leads directly to two final exits on the ground floor. Aim to get to a stairway as quickly as you can, as it will have fire doors and will usually be enclosed and ventilated.
It’s important that everyone in your household knows the escape route, and that you practise it so that you all feel confident about what to do if a fire breaks out in your home or if you hear an alarm. A torch is useful in case you need to evacuate at night.
Practise your escape route regularly.
Keep routes clear of clutter and trip hazards.
Keep keys near exit doors.
A torch is useful for night-time evacuation.
Report any blocked routes or hazards immediately.
Safety Features in Your Building
The systems and design features keeping you safe.
Fire Protection Systems
Your building has been designed and equipped to contain and control fire:
Openable windows located in the communal corridor(s) to keep escape routes clear of smoke
Smoke and heat and carbon monoxide detectors in every flat
FD30-rated flat entrance doors to resist fire and smoke for at least 30 minutes
60-minute fire resistance to walls and floors
Emergency lighting in all communal walkways, landings and lobbies
Fire Doors
Fire doors protect escape routes and contain smoke and flames.
Never wedge open communal fire doors.
Check your front door annually for:
- A self-closing mechanism
- Intact seals and hinges
- No visible gaps or damage
Do not attempt your own repairs – report issues to 0203 535 3535.
Balcony Safety
Please follow these rules to reduce fire risk:
No barbecues or fire pits
No storage of flammable materials or gas cylinders
No electrical appliances outdoors
No smoking or discarded cigarettes
Keep the balcony clear and uncluttered
Maintenance & Inspections
Transparency about MTVH’s responsibilities and regular checks.
Our Safety Commitments
We:
Comply with all building and fire safety regulations.
Complete a Fire Risk Assessment every year.
Carry out quarterly building safety inspections.
Maintain all safety equipment in line with British Standards.
Share updates on actions and inspections.
Inspection & Servicing Schedule
| Equipment | Frequency | Standard | Notes |
|---|---|---|---|
Communal fire doors Flat entrance doors | Annually | BS9999 BS8214 | Quarterly function test and visual inspection Annual function test and visual inspection |
| EICR | 5 years | BS7671 | Full test |
| Lightning protection | Annually | BS EN 62305 | Inspected and tested |
| Gas safety checks | Annually | Reg 36 1998 | Full inspection |
| Lifts | Monthly | BS EN 81-20 | Monthly in-house checks |
Please allow access to your home when we contact you to arrange gas and electrical checks.
Resident Responsibilities
What residents can do to prevent fire and keep everyone safe.
Keeping Your Home Safe
Residents can help reduce risk by:
Never leaving cooking unattended.
Keeping candles and oil burners away from curtains.
Not overloading sockets or leaving devices charging overnight.
Regularly cleaning tumble dryer filters.
Checking smoke alarms work properly.
Using only Gas Safe engineers for gas appliances.
Keeping communal areas clear.
E-bike & E-scooter Safety
Lithium battery fires are a growing risk.
Read the London Fire Brigade’s guidance on safe charging and storage: Charging and storage for electric-powered personal vehicles (LFB)
Reporting & Complaints
How to report safety incidents or make a formal complaint.
Reporting a Safety Incident
We are the Principal Accountable Person (PAP) and must report serious safety incidents to the Building Safety Regulator (BSR). Incidents include:
Structural failure
Fire spread within the building
System failures (e.g. sprinklers or alarms)
Near misses that could endanger life
Call 0203 535 3535 (24 hours, 7 days a week)
Or scan the QR code on your noticeboard to report directly.
Making a Building Safety Complaint
If you wish to make a complaint about building safety:
Call:
0203 535 3535 (Mon–Fri, 8am–6pm)
Online:
Write to:
MTVH Customer Care Team
Waterfront House, Beeston Business Park, Technology Drive, Nottingham NG9 1LA
You can also contact the Building Safety Regulator directly via: 0300 790 6787 or GOV.UK contact form
Communication & Resident Involvement
How MTVH shares safety updates and how residents can get involved.
How We Keep You Informed
We will:
Share building safety updates through newsletters, noticeboards, and our website.
Involve residents in building safety discussions and decision-making.
Provide clear updates on inspection results and remedial work.
You can always reach the Building Safety Team on 0208 607 0691.
Getting Involved
We encourage residents to:
Attend building safety meetings or online forums.
Provide feedback or raise safety concerns.
Nominate a building safety representative if interested.
Accessibility & Translation Support
If you need:
A translation or interpreter service
Building safety information in a different format (e.g. large print or audio)
Please let us know so we can provide information in a way that meets your needs.
Contact The Building Safety Team
To contact The Building Safety Team please use our enquiry form here – Contact us about fire and building safety – Metropolitan Thames Valley.
If you would prefer to speak to us please telephone 0208 607 0691.
Contact Us
Report a problem to us if you need request a repair, report anti-social behaviour, or if something else isn’t right. Select what you’re contacting us about from the options on this page.